Shipping policy

Processing time

Orders are normally processed within 3 business days of being placed. During busy periods such as sales, product launches or holidays, processing can take a little longer.

Delivery time

Once your order has been processed, delivery takes on average 9 to 14 days.

This is an estimate, not a guarantee. Delivery times can run longer during busy periods, or because of factors outside our control such as carrier delays, customs processing, weather or strikes. We will always let you know if we expect a significant delay on your order.

Tracking your order

As soon as your order ships you will receive a confirmation email with a tracking number, so you can follow your parcel at every step. If you have not received tracking information within a few days of your order confirmation, check your spam folder and then email us.

Incorrect addresses

Please double-check your delivery address at checkout. We are not able to change an address once an order has been shipped, and we cannot refund parcels lost because of an address entered incorrectly. If you spot a mistake, email info@nuveclothing.com straight away and we will change it if the order has not left yet.

Customs and import duties

For deliveries outside the European Union, import duties, taxes and customs charges may apply. These are set by the destination country and are not included in the price you pay us. Any such charges are the responsibility of the recipient.

Lost or damaged parcels

If your tracking has not updated for an unusually long time, or your parcel arrives damaged, contact info@nuveclothing.com with your order number and, where relevant, photos. We will investigate with the carrier and sort it out.