Refund policy

We want you to be happy with what you ordered. If something isn't right, you have 30 days from the day you receive your order to return it for a full refund.

Your legal right to cancel

As a consumer in the European Union you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Our 30-day return window is offered in addition to this right and never replaces or limits it. Nothing in this policy affects your statutory rights.

Condition of returned items

To be eligible for a refund, items must be:

unworn, unwashed and undamaged
in their original condition, with all tags still attached
returned in or with the original packaging where possible

You are welcome to try an item on to check the fit, just as you would in a shop. If an item is returned in a condition that goes beyond what is needed to establish its nature, characteristics and functioning, we may reduce the refund to reflect the loss in value.

Who pays for return shipping

Return shipping costs are paid by the customer. We do not provide prepaid return labels, and we cannot refund the cost of sending an item back to us.

The exception is when something is our mistake: if your item arrived is faulty or damaged, we cover the return shipping or may give refunds. Email us clear photos and we will arrange it.

We recommend using a tracked service. Until a return reaches us it remains your responsibility, and we cannot refund a parcel that never arrives.

How to start a return

Email info@nuveclothing.com within 30 days of delivery.
Include your order number and tell us which items you would like to return.
We will reply with the return address and instructions. Please wait for this before sending anything back.

Your refund

Once your return arrives and has been checked, we will issue your refund to the original payment method within 14 days. You will receive an email when this is done. Depending on your bank or card issuer it can take a few more days to appear on your statement.

Original shipping costs, if any were charged, are refunded in line with your statutory rights. Where you chose a more expensive delivery method than our standard option, we refund the cost of the standard option.

Exchanges

We do not process direct exchanges. If you need a different size or colour, return the original item for a refund and place a new order. That way you get the item you want without waiting for the return to be processed first.

Faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us at info@nuveclothing.com with your order number and photos. We will arrange a replacement or a full refund, including all shipping costs, at no charge to you. Your statutory rights in respect of faulty goods are not affected by this policy.